Help centre
Self-service information you can read without signing in. Articles are added over time.
Steps by task
From applying and being invited to setup, changing consent, deletion and getting support — the steps you can take today.
- Apply
Register your interest on the Founding Families page. At this stage it is not a formal selection.
- After invitation
Follow the steps in your invitation. There is no public store installation yet.
- Family and consent setup
Manage the family account, roles, consent and devices in the guardian console (in development).
- Change consent or request deletion
Change or withdraw consent, or request deletion, from the Trust centre and the report channel.
- Getting help
If it is still unresolved, contact us through the support channel. Please do not include personal data.
Topic areas
Accounts and family, safety, learning, explore, subscription and billing, privacy and consent, institutions, and accessibility.
Availability
AvailableThe steps and FAQ above are published. Individual articles are added over time.
Frequently asked questions
What ages is it for?
The supported age range is not yet fixed. Until it is, we do not guide families to use it on the basis of a specific age.
Does it cost anything?
The beta is free with no automatic billing. Paid scope and timing for the full release are undecided, and no price is shown until they are fixed.
Which devices are supported?
The apps are not distributed yet. Supported devices and system requirements will be listed only with real values when distribution begins.
What happens after I apply?
At this stage an application is an interest registration, not a formal selection. The acceptance state and next contact step are shown after submission.
How is children's data handled?
Public forms never collect child-identifying data. Children's data is handled minimally and under guardian control.
What do I do once invited?
Follow the steps in your invitation email. At this time there is no public store installation.